We stand by our products and will correct any manufacturing defaults
during the first 12 months. Your guarantee is invalidated if you allow a
third party to work on the piece that we have made for you.
GUARANTEES Vs INSURANCE
Diamonds DO NOT fall out of jewellery or rings, they can only ever be
dislodged, people do find this difficult to accept but as once said, the
case can be simply proven, 'Put a diamond ring on a table, you could watch
it for 1,000 years and the stone would not move'. Therefore please ensure
you insure your diamond jewellery and rings.
Note: Routine Maintenance
Periodic cleaning and polishing
Re Rhodium plating of white gold
Checking diamond security, tightening, re tipping claws etc.
Our guarantee does not affect
your statutory rights.
RECEIPTS AND BILL COMPLAINTS
We will provide a receipt with the goods. We will correct any mistakes
in bills, receipts or payments as soon as possible.
We will deal with complaints effectively. Our system for handling
- Easy to use and well publicised
- Speedy - We have time limits for taking
action and telling you what we are doing [48 hours]
- Informative - so that you know which
services we need to improve
- Simple to understand and use - and
checked - to make sure that it is working well and getting better
We will provide details about any procedure for solving disputes we
belong to. We will provide details of any Ombudsman scheme or regulator
which we belong to. We are governed by UK law.
DATA PROTECTION AND PRIVACY
We meet the conditions of the Data Protection Act 1984.
All clients are given the opportunity, without cost of subscribing to our
privilege customer club, which will result in 4 - 12 newsletters per year.
There is an automatic unsubscribe to this service and you have the option
to refuse the marketing material.
We do not pass your details to any third party.
Our customer service phone number is 0845 2000 561; This service is
available 9am - 6pm during week-days and excluding bank holidays. The
calls are at standard national rate.
Unless the law permits otherwise, [e.g. bespoke or personalised items]
you (the consumer) have the right to cancel your order within seven
working days without giving a reason. The seven days begins starting the
day after delivery, you pay the cost of returning the goods. Where the
customer exercises their right to cancel we will return their money within